I just want to say that I used your service for the first time yesterday to transport my father from his home to Clara Maass Wound care center. The two EMT's were Joe Fagan and Sal Sperandeo. They took such delicate care of my dad because of his wound issues. They were gentle, respectful, caring and very safe drivers. My father was extremely happy with how they took care of him. I can safely say that OnTime Medical Transport is our new service provider from here on out.
It's always a pleasure to acknowledge excellence in services received from a firm one has done business with, and I wanted to commend your manager, Robyn Miller, in this regard. Robyn has been just great over the past several months in helping me deal with a complicated insurance claim situation, involving my late mom's multi-leg transport from her home in Florida to a nursing home in NJ.
Through probably a dozen phone calls and even more emails, Robyn has been patient and professional, and gone way beyond the call of duty in the amount of time she has spent responding to my questions and helping to bring the issue toward closure.
During the time I've spent as executor settling my mother's estate, I've had to deal with dozens of representatives and agents from banks, insurance firms, medical providers and so on, and not always with great pleasure, I can assure you. Folks don't return calls, fail to follow through with what they commit to, etc. Robyn has been a notable exception to all that and really deserves to be called out for her reliability and excellence in service provided. She's a great employee and a real asset to your firm!
Congratulations to On Time Transportation on their 25th anniversary. It is of no surprise to me that you have achieved this milestone. Your service goes above and beyond any I could have imagined. I never had to worry about my husband’s transportation. On Time Transportation took my husband Bob to and from dialysis three times a week for over a year and a half, right up until his passing. As your name states, you were always on time!!! Whenever we needed a special request (time change, etc.) I called Jean from customer care and was treated with extreme courtesy, she handled this most efficiently. The way your men treated Bob with such kindness and respect was incredible. Bob knew every one of their names and they became friends. Bob was even able to take a cruise with the help of On Time. They took us to the ship and greeted us when we returned and brought us home safely. I will always be grateful to On Time for making Bob’s last few years a little easier for both us.
Wonderful, kind drivers, patient, and thoughtful. Appreciation goes to all!!! Here are a few outstanding drivers: Nicole, Giuliana, and Antonio.
I couldn’t rave more about the service that On Time provides. The call taker was professional and a sweetheart the entire time. Also, the two gentlemen EMTs who came to pick my mother up were professional and a real credit to the company. On Time truly lives up to their name!
Tanairi Morales and Nicole Mason are truly an asset to the team and exemplify the exceptional care and respect for patients On Time Transport provides. I recently had the opportunity to witness first hand the great lengths On Time employees will go to ensure patients are comfortable and treated with dignity and respect when I met my Mother at a Dr.’s Appointment. They were extremely accommodating, kind, courteous, and showed extreme compassion making sure she felt comfortable and personally cared for from the time they picked her up to the time she was brought back to her Long Term Care facility. Phenomenal is an understatement! Thank you On Time!
I am a Senior Citizen, living at a facility for the past 17 years, and I have on occasion used On Time transport. However, for the past year I have used On Time’s transportation quite extensively, and I had to write to the powers that be at On Time about how wonderful the staff is. They are courteous, thoughtful, kind, and make a very trying situation bearable. On Time’s staff is doing a great job and I really appreciate them.
The service has been wonderful. Everyone is nice and courteous. The drivers are very considerate of our feelings and nice about sending the drivers that we like. We have neither complaints nor any problems with the company. 10 out of 10 for service.
Your company recently provided transport for my wife to numerous doctor appointments from Marlton Rehab Hospital. I would like to express our gratitude to three of your employees (Deseray, Jeff, and Nicole) who were true professionals. They were always on time for pickups and provided a great interaction with my wife and myself. All three displayed great attitudes. Our compliments to them for the service they provided. Your company should be proud to have them as employees.
Ms. K. Perkowski called in to let us know how pleased she was with her experience at On Time as a whole. She was impressed with our competitive pricing as well as how pleasant the transition was. She informed us that she worked with Steven A. in Customer Care who helped schedule her mother's trip and Chas V. in Billing who provided the cost of transport as well as receipts. Furthermore, she went on to say that the driver who transported her mother was very sweet, and patient, making an overall a great experience from start to finish!
This was my first experience using On Time Transport, to take my elderly oxygen dependent mom to a doctor's appointment. Everyone was kind, professional and helpful from Steve the customer service/dispatch person who was warm, caring and had a great sense of humor, to Shem our driver who was kind, compassionate and enjoyed sharing a few laughs with my mom. I highly would recommend them and would use them again!
"I needed a ride to and from the hospital the other day for surgery and thanks to On Time, was provided with the most amazing, caring, and professional drivers. Thank you for such high quality service with heart. <3"
Our first experience with On Time Transport and it was excellent. Maria was so kind and caring in arranging the trip for my parents from PA to NJ. Her communication skills are exceptional. She went above and beyond to coordinate the plan for a seamless trip for my parents. She understands the emotional time our family is going through.
The transport arrived on time and the driver was professional, very courteous, personable and careful with getting my parents situated in their wheelchairs on the van. They left in a timely manner and arrived at their destination with no problems incurred.
On Transport vans are in excellent condition. Like new and kept very clean.
Our experience with the On Time Transport company has been very positive and it was a pleasure dealing with them.
Our thanks to all involved.
We always receive great service. On Time is always on time for my son. The crews are always professional. We are so grateful for On Time's transportation.
My experience was wonderful and pleasant. The driver was nice, professional, and very caring.
On Time transported my husband by stretcher to a series of 33 radiation treatments. We were dazzled by On Time’s punctuality, transportation smarts, and medical professionalism.
It is always a pleasure to be in the company of On Time's assorted co-workers, each of whom seems to be interesting, talented, caring, and friendly. What a team!