F.A.Q's

For the convenience of our clients, we accept Visa, MasterCard, American Express, and Discover.

No, we will provide all the necessary equipment to make each client's transport a safe and comfortable one.

No, there will not. We understand the occasional need for family and friends to ride along with a client.

Logisticare Solutions, LLC. is the non-emergency medical transportation broker for Medicaid recipients in New Jersey. Logisticare will authorize transportation with prior notice. Healthcare providers can coordinate transportation through Logisticare.

By law; all insurance carriers must pay for emergency ambulance services; however, not all cover non-emergency service. Most private insurance will cover non-emergency ambulance service if the benefit exists in the subscriber’s plan. Healthcare providers can assist in obtaining prior authorization for such benefits. On Time participates with most healthcare insurers. Very few insurance carriers cover wheelchair or car service benefits.

Medicare Part B covers medically-necessary ambulance transportation. If a patient is bed-bound and ambulance transportation is deemed medically necessary, then a completed Physician Certification Statement will need to be completed by the healthcare provider.

State regulations require Specialty Care Transport (SCT) for any inter-facility transfers where the patient has a running IV (any fluid), requires cardiac monitoring, is on a mechanical ventilator, requires advanced suctioning (via tracheostomy), or requires any level of care beyond the scope of an EMT-Basic.

On Time Ambulance will triage the call in accordance with the NJ State Emergency Medical Dispatch guide cards and talk to the caller to determine if advanced care is warranted. If On Time has an available SCT unit and the level of care is appropriate, it will be dispatched.

If ALS may be appropriate but On Time does not have an SCT unit available, the caller will be advised as such and offered an OTA BLS unit. Once on location, our BLS unit will assess and call for local MICU services if needed.

Emergency Medical Technicians (EMT) are certified by the State Department of Health at the EMT-Basic Level. The training follows the National Highway Traffic Safety Administration‘s (NHTSA) blueprint outline for this national certification. All EMTs in the country (private, municipal, 911, non-emergent, etc.) are all certified and trained to the same basic level.
To view the blueprint in detail by module, click on this link: http://www.nhtsa.gov/people/injury/ems/pub/emtbnsc.pdf.
Below is a highlight of the some of the core basic training modules. The didactic portion of the curriculum is 110 hours. Each candidate must also complete 10 hours of practical time on an emergency ambulance as a ride-a-along.
• Lesson 1-1 Introduction to Emergency Medical Care
• Lesson 1-3 Medical/Legal and Ethical Issues
• Lesson 1-4 The Human Body
• Lesson 1-5 Baseline Vital Signs and SAMPLE History
• Lesson 1-6 Lifting and Moving Patients
• Lesson 2-1 Airway
• Lesson 3-2 Initial Assessment
• Lesson 3-3 Focused History and Physical Exam - Trauma Patients
• Lesson 3-4 Focused History and Physical Exam - Medical Patients
• Lesson 3-5 Detailed Physical Exam
• Lesson 3-6 On-Going Assessment
• Lesson 4-1 General Pharmacology
• Lesson 4-2 Respiratory Emergencies
• Lesson 4-3 Cardiovascular Emergencies
• Lesson 4-4 Diabetes/Altered Mental Status
• Lesson 4-5 Allergies
• Lesson 4-6 Poisoning/Overdose
• Lesson 4-7 Environmental Emergencies
• Lesson 4-8 Behavioral Emergencies
• Lesson 4-9 Obstetrics/Gynecology
• Lesson 5-1 Bleeding and Shock
• Lesson 5-2 Soft Tissue Injuries
• Lesson 5-3 Musculoskeletal Care
• Lesson 5-4 Injuries to the Head and Spine
• Lesson 6-1 Infants and Children
• Lesson 7-1 Ambulance Operations

There is a regulatory requirement that outlines transport nurse experience and credentials. N.J.A.C. 8:41-10.8(d). Listed below are the requirements.

In addition to the regulatory training, all of our nurses receive ten (10) hours of continuing education monthly by our medical director’s team of advanced practice educators. The training varies from oral scenarios, sim-man training and advanced airway practices. On Time’s nurses are employed staff nurses; we do not use agency nurses.

All registered nurses must have a current NJ State Nursing License, as well as the following:

1. Completed at least one year of full time nursing care performing advanced clinical skills in an acute care hospital’s critical care unit or emergency department and possesses a valid certification as either a critical care registered nurse and/or certified emergency nurse;
2. Certification in CPR and ACLS;
3. Certification in PALS or has successfully completed the Emergency Nurse Pediatric Course to the standards of the Emergency Nurses Association;
4. Additional training in endotracheal intubation and has been deemed competent by the medical director;
5. Documented completion of competencies on ALS equipment including, but not limited to:
a. Cardiac Monitor/Defibrillator;
b. External Pacemaker;
c. IV Pump;
d. Ventilator;
e. Intra-aortic balloon pump;
f. Specialized respirators;
g. Incubators