We have found On Time to be an excellent partner with our organization. Our staff works closely with their drivers, EMTs, and nurses every day and we are very fortunate that they share the same values of excellence and compassion in patient care.
It has been a pleasure to work with On Time transport. Our staff, as well as the children and families we serve, love the drivers. They are courteous and genuinely care for our customers. The scheduling department is wonderful as well; they are extremely attentive and do their best to ensure that our needs are met. Regular visits from our contacts at On Time let us know that they appreciate our business as much as we appreciate them.
I am happy to say that we have been able to count on On Time to provide consistent, reliable, and timely service.
Hudson View Care & Rehab Center is very pleased to be working with On Time Ambulance. The drivers are always very pleasant and courteous. The customer service is excellent. I would recommend them to anyone.
I have received more phone calls from disgruntled parents this year than ever before bemoaning the fact that a company other than On Time is transporting their child…It was astonishing speaking to these parents and realizing how passionately loyal they had become to your company simply because they know that their children are safest when transported by On Time. The adjectives used to describe your company are always the same—reliable, caring, on time!
The knowledge, professional skills and caring attitude of the On Time nurses and EMTs regularly facilitate a positive collaboration with our staff as well as comfortable experiences for our patients.
This was my first experience using On Time Transport, to take my elderly oxygen dependent mom to a doctor's appointment. Everyone was kind, professional and helpful from Steve the customer service/dispatch person who was warm, caring and had a great sense of humor, to Shem our driver who was kind, compassionate and enjoyed sharing a few laughs with my mom. I highly would recommend them and would use them again!
On Time has met our ever growing transportation needs with high quality, reliability, and professionalism. They are extremely patient focused and have maintained an excellent record of keeping scheduled appointments. On Time meets the high quality standards we set for our vendors and at times they have exceeded our quality measures. They are truly part of our team…
On Time’s customer service representatives are courteous and eager to help. I would highly recommend On Time Transport to another adult day health center”.
Besides providing us with more cost-effective transportation, On Time helped us to manage it all and save us time.