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For the past twenty years, On Time Ambulance has had a long-standing relationship providing services for Children’s Specialized Hospital for the day hospital, pediatric medical day care and other event needs. We were a key competent for their transition from Mountainside to New Brunswick, New Jersey, moving approximately 50 children from each location and using three modes of transportation. The Executive Vice President and COO, Warren Moore, has described our services as, “extremely ‘patient focused’ and having maintained an excellent record of keeping scheduled appointments. On Time meets the high quality standards that we set for our vendors, and at times they have exceeded our quality measures.” Our relationship with Children’s Specialized Hospital continues as we transport their children daily, providing emergency and non-emergency stretcher transportation, wheelchair van and medical car transportation services.
On Time Transport has been involved with the Union County Special Educational Services for over ten years. It has been a rewarding experience as we have taken the initiative to transport hundreds of school trips for special education services. By law, disabled children have the right to be transported to and from school; however, it can be extremely difficult for school boards to find a “busing” company that understands the needs of medically fragile or special needs children. Bill Schaarschmidt, Union County’s Transportation Coordinator, recalls instances where parents were “patiently loyal to your company simply because they know that their children are safest when transported by On Time. The adjectives used to describe your company are always the same—reliable, caring, on time!” Over the years we have taken more than the necessary measures to ensure the safety and comfort of our disabled students and have assisted Union County in coordinating many difficult routes.
Voorhees Pediatric Medical Day Care Facility is a nationally recognized program that provides rehabilitation and special services to medically fragile children. Voorhees Pediatrics’ dedication to their special needs patients aligns with On Time’s visions and philosophies: we both have a mission to provide the most comfortable and safe service with an impeccable attention to detail. Our continued investment in our Specialty Care Transport program is due to the investment we have in programs like Voorhees Pediatrics. “We have found On Time to be an excellent partner with our organization. Our staff works closely with their drivers, EMTs, and nurses every day and we are very fortunate that they share the same values of excellence and compassion in patient care”, a review from Voorhees Pedicatric Facility.
On Time’s customer service representatives are courteous and eager to help. I would highly recommend On Time Transport to another adult day health center”.
I am happy to say that we have been able to count on On Time to provide consistent, reliable, and timely service.
Besides providing us with more cost-effective transportation, On Time helped us to manage it all and save us time.
On Time has met our ever growing transportation needs with high quality, reliability, and professionalism. They are extremely patient focused and have maintained an excellent record of keeping scheduled appointments. On Time meets the high quality standards we set for our vendors and at times they have exceeded our quality measures. They are truly part of our team…
Hudson View Care & Rehab Center is very pleased to be working with On Time Ambulance. The drivers are always very pleasant and courteous. The customer service is excellent. I would recommend them to anyone.
We have found On Time to be an excellent partner with our organization. Our staff works closely with their drivers, EMTs, and nurses every day and we are very fortunate that they share the same values of excellence and compassion in patient care.
I have received more phone calls from disgruntled parents this year than ever before bemoaning the fact that a company other than On Time is transporting their child…It was astonishing speaking to these parents and realizing how passionately loyal they had become to your company simply because they know that their children are safest when transported by On Time. The adjectives used to describe your company are always the same—reliable, caring, on time!
It has been a pleasure to work with On Time transport. Our staff, as well as the children and families we serve, love the drivers. They are courteous and genuinely care for our customers. The scheduling department is wonderful as well; they are extremely attentive and do their best to ensure that our needs are met. Regular visits from our contacts at On Time let us know that they appreciate our business as much as we appreciate them.
This was my first experience using On Time Transport, to take my elderly oxygen dependent mom to a doctor's appointment. Everyone was kind, professional and helpful from Steve the customer service/dispatch person who was warm, caring and had a great sense of humor, to Shem our driver who was kind, compassionate and enjoyed sharing a few laughs with my mom. I highly would recommend them and would use them again!
The knowledge, professional skills and caring attitude of the On Time nurses and EMTs regularly facilitate a positive collaboration with our staff as well as comfortable experiences for our patients.