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Letter from the President and Founder:

At a time when our country’s health care system is under enormous scrutiny, today’s health care providers must provide quality service at a cost effective price. At On Time Ambulance, we understand that we are only as good as our last satisfactory trip. Although we have celebrated much success, we have never allowed complacency to creep into our corporate culture.

Since 1990, On Time has understood how important our role is in the success of our customer’s programs for the physically and mentally challenged. On Time’s team has always been committed to being the most service-oriented company in the industry, and we strive to achieve operational excellence in everything we do.

Our patients require much more than just a cab service. Whether they are young or old, they have unique needs that require assistance and/or supervision during their transport. This is why we will continue to customize our services to meet the needs of every person we have the privilege of serving. We will also continue to be the best at it.

We are excited and extremely proud that 2015 will mark our 25th anniversary. Our promise remains the same: we will continue to focus on our customer’s and patient’s individual needs; we will continue to train and develop our employees; we will continue to invest in the most advanced technology and best equipment; we will continue to create mutually beneficial relationships with all of our customers; and we will continue to have a sense of passion in everything we do.

Our entire workforce is dedicated to providing excellent service each and every day. Our vision is clear, and we stand behind it: to achieve excellence in medical transportation by providing timely, courteous and professional transportation services that exceed our customer’s expectation.

"We are what caring looks like in motion. We look forward to serving you."

John Bush
President

Our mission is to provide high quality medical transportation services that our patients and healthcare partners can trust.

  • Compassionate and Trustworthy Employees
  • Superior Clinical Care
  • Extensive Training
  • State of the Art Communications Center
  •  Reliable and Modern Fleet
  • Constant Vehicle Monitoring
  • Fully Equipped Fleet Department
  • 24/7 Customer Care
  • 25 Years of Experiences

The On Time companies were incorporated in 1990 with two wheelchair vans, one station wagon, and a few friendly drivers. Today, we are proud to be celebrating 25 years of service to the tri-state area. 

We have almost 300 caring and dedicated employees, 130 modern vehicles, and multiple locations in Northern, Central and Southern New Jersey. We have been awarded the New Jersey EMS Private Provider of the year from the Department of Health and are considered one of the most service-oriented companies in the industry.

Our faithful employees and health care partners are the reason On Time has gained its reputation as one of the premier medical transportation providers in the tri-state area. We invite anyone to come tour our modern headquarters so you can witness our high performance environment and caring culture first hand.

Read a letter from John Bush reflecting on our 25 years of excellence in medical transportation in New Jersey.


There are a lot of “moving parts” in a well-run medical transportation company.  In order to truly provide excellent service, all departments must work well together.  This is why we have developed our own High Performance in Motion (HPiM) program, whereby all 11 of our departments understand their respective key performance indicators (KPIs) and work together to help one another hit targeted goals.  Our powerful gears visual has 11 arrows that represent our 11 critical departments.  The dark blue arrow in the middle represents our field associates who are the frontline and face of On Time.  The other 10 arrows represent the departments that  support our amazing field associates, but not in a typical corporate, top-down hierarchical organization, but rather a team approach which is represented by the gears in motion.  By teaching all associates, in each department, what KPIs they can affect, and how to improve them, On Time is leading the way in running a High Performance medical transportation company.

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Superior Clinical Services Requires Superior Clinical Training and Oversight.

Medical transportation services in New Jersey are required to retain medical direction from a licensed physician if special services are provided, such as Specialty Care Transport (SCT) and 9-1-1 EMS. Companies that only provide non-emergency Basic Life Support (BLS) or Wheelchair Service (MAV) are not required to retain medical direction or oversight to monitor the integrity of the clinical care being provided and to ensure continuous quality improvement is in motion.
On Time retains its medical direction and oversight from Cooper University Hospital, a respected Level One Trauma Center and teaching hospital. Cooper provides medical direction and oversight for numerous agencies in NJ which respond to over 100,000 9-1-1 emergencies annually. On Times Nurses and EMTs have access to on-line medical consultation via cellular phone by board-certified adult and pediatric emergency physicians 24/7.

Cooper's Team of professionals provides medical operating protocols to the BLS and SCT services for both adult and pediatric patients. These are written orders provided to our clinicians operating under a physician's license. In addition monthly hands-on continuing education and training is provided and conducted. Finally each clinician must successfully complete annual skill proficiencies overseen by our own Director of Clinical Services and the Cooper Medical Team.

We are very proud of our SCT program and our team of professionals. If you would like to hear more about our SCT program, or need this higher level mode of transport, please call our Customer Care Department at 908-298-9500.

 

Safety In Motion

Safety In Motion

Because we care so much about the safety of our employees and patients, we developed our own unique Safety in Motion program and campaign. Our employees are provided the necessary tools, equipment, and training to keep themselves, and our patients, safe.

Here are a few examples of our safety tools and programs:

  • “Stay back” bumper stickers and chevron tape on the back of our vehicles.
  • “Tone it Down” driver behavior program that provides individual driver report cards.
  • Vehicle tracking system which also reports vehicle speeds, hard stops and cornering.
  • Slide mat patient transfer system.
  • Power stair chairs that safely take patients up a flight of stairs.
  • Proper OSHA-approved footwear for all field associates to help prevent slip and fall accidents.
  • Stryker power load stretchers and XPS system for bariatric patients.
  • Safety in Motion poster campaign that constantly reminds all of our employees that safety matters and is and important part of our culture.

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