CUSTOMER TESTIMONIALS

“I had a very good relationship with my daughter's drivers and with the On Time Customer Service Department. All of the employees have always been very dependable and well aware of my daughter's medical needs. Everyone always responded in such a positive manner. It was a comfort to me knowing that my daughter Kaitlyn was in the hands of capable and responsible staff. As the name suggests my daughter's transportation was consistently on time.”

- Toni Santacroce, Kaitlyn Gallo's Mother
  On Time Client 1998 - 2003
 
“My relationship with the On Time drivers was great. They were very considerate and make you feel as if you are one of their good friends. The customer service representatives are great. They are always ready to take care of any problem that you may have. In all the time that I had been transported, I never had to wait. I enjoyed calling for my service; the girls and dispatchers were kind and concerned. It was a pleasure to talk to them.

The attention of all concerned at On Time Transport cannot be duplicated. They are very concerned about the conditions of the people that they transport.”

- Sylvia Seinfeld
  On Time Client 1991 - 2003
  Our first wheelchair van client
 
“The drivers that I have had for my daughter and son have always been on time, and courteous. Customer Service and Dispatch are always so nice and helpful. They made every effort to always answer my questions and have called me directly with information that they thought I would like to have. We had been with On Time for many years, and when another company had been awarded our route, we had nothing but trouble. A few years ago, On Time was also transporting my son. That Halloween he left his costume on the van. The dispatchers arranged for a driver to get backout on the road and bring him his costume. They saved the day for my little son, and I will never forget it!”

- Tina Kotarski
  On Time Client 1998 - 2004
 
“My experience with the drivers and the customer service department is that they are very professional, friendly, and understanding.

What makes me most comfortable about using this service is the level of skill and experience that the EMTs possess, as well as the compassion shown to Michelle during her daily trips.

I can genuinely say, transportation for Michelle has been remarkably “On Time.” The crew has been extremely punctual and reliable. No matter what the circumstances are, such as bad weather, or Michelle becoming unexpectedly ill, I can pick up the telephone, speak to a customer service/dispatcher and the job is done! Michelle is where she needs to be in a timely manner...at home with her mother and family.

I would like to thank the entire staff at OnTime Transport. As I have said in the past I would recommend your company to work with others in situations such as ours. Happy 10th Anniversary!”

- Cindy Rojas, Michelle Rojas' Mother
  On Time Client Since 2000
 
“My relationship with On Time’s Customer Service Department is excellent. Everyone is always so polite and helpful. The drivers are very dependable. They will take me directly into the building and make sure that I am secure in my destination. I am always impressed with their courteous attitudes, and the fact that the company lives up to its name.”

- Darnell King
  On Time Client Since 1998